We believe in being transparent.
We want you to feel informed about every payment. This policy explains how refund requests are handled for UnderstandMylove’s digital self-reflection experience. It should be read alongside our Terms of Service and the terms shown at checkout.
Our approach
We aim to review payment concerns fairly and respond to refund requests through our support channel. If you believe a charge was made in error, or if you are dissatisfied with your purchase, please contact us with the details listed below.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection law.
Your subscription & charges
The subscription offer currently presented on UnderstandMylove is:
Always refer to the exact price, renewal timing and conditions disclosed and accepted during your own checkout. A renewal is a separate charge and does not automatically qualify for a refund merely because a subscription is later cancelled.
Money-back guarantee
If UnderstandMylove advertises a 30-day money-back guarantee at the time of your purchase, you can request a review under the guarantee within 30 calendar days of the eligible purchase. The specific guarantee conditions communicated at checkout apply.
Before going live: publish this guarantee only if your business actually honours it. Specify whether it covers the introductory payment, renewals, or both, and any lawful exclusions. Do not silently apply conditions that were not clearly disclosed before purchase.
Refund eligibility
We review requests based on the purchase details, the applicable checkout offer, any advertised guarantee, and mandatory legal rights. Examples of issues worth reporting include an incorrect or duplicate charge, a technical problem preventing access, or a request made under an applicable money-back guarantee.
Submitting a request does not itself confirm approval. We will explain the outcome after reviewing the relevant information. Your statutory remedies remain available where applicable.
How to request a refund
You can send a refund request directly to our support inbox. Please use the email address associated with your original purchase so we can locate the payment.
Processing & payment method
If a refund is approved, it will generally be issued through the original payment method where supported. Your bank or payment provider determines when the funds appear in your account. We cannot guarantee an exact posting date.
Keep your refund correspondence and any payment-provider confirmation for your records.
Refunds vs. cancellation
Cancel subscription
Manage your active subscription and confirm cancellation of future renewals.
Go to cancellation →Request a refund
Contact support about a payment that has already been collected.
Email refund support ↗Requesting a refund does not automatically cancel an active subscription. If you also want to stop renewals, complete the separate cancellation process.
Your statutory rights
Where EU or other mandatory consumer laws apply, you may have additional rights, including rules relating to withdrawal from distance contracts and remedies for non-conforming digital services. The application of withdrawal rules to digital content or services depends on the circumstances, including what was disclosed and expressly agreed during checkout. This policy does not replace or waive those rights.
If you have a concern about a statutory right, please contact us so we can review it in light of your purchase and applicable law.
Contact us
For questions about this policy or a payment, reach us through our contact page or by email.
[Insert registered business address]